Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Introduction and scope
These terms govern use of this website and purchases made through it. By placing an order you agree to the terms set out here. The store operates from Richmond Hill, ON; our address for legal or correspondence purposes is 38 Shirley Drive, Richmond Hill, ON, L4S 2J5, Canada. If you have questions about these terms, contact customer service at [email protected] or by phone at .
Ordering and acceptance
All orders are subject to acceptance and product availability. We aim to process orders within 1–3 business days. Any estimated delivery timelines are provided as guidance; they are not guaranteed delivery dates. Prices and product availability are subject to change without notice prior to order acceptance.
Delivery, risk and original shipping
Deliveries are arranged according to the delivery options available at checkout and the information provided at the time of purchase. Responsibility for damage or loss during any third-party transit is addressed in the delivery terms provided at purchase. Original shipping charges are non-refundable unless otherwise stated. Customers are expected to inspect goods on delivery and report visible damage immediately using the contact details above.
Returns, refunds and fees
Returns are accepted within 30 days of delivery or pickup if the item is returned in original condition with proof of purchase. Return shipping is the responsibility of the customer. Refunds are issued after the returned item is received and inspected and are processed within seven business days. There is no restocking fee unless explicitly stated for specific items. Where an item is received damaged, please notify us promptly and provide supporting photos.
Intellectual property and conduct
All content on the site is protected by intellectual property rights. Customers must not reproduce or use site content beyond normal browsing and purchasing. Abusive behaviour toward staff or service providers may result in declined service.
Governing law and updates
These terms are governed by the laws applicable in the province of Ontario, Canada. We may update these terms periodically; the effective date for these policies is 9-Sep-25. Continued use of the site after updates indicates acceptance of the revised terms.
Independent retailer
structubecanada Store is an independent online retailer. Brand and product names identify merchandise and do not mean this store is the manufacturer or the official brand website. Contract contact: [email protected], 38 Shirley Drive, Richmond Hill, ON, L4S 2J5, Canada.
